The World of Managed Services

Managed Service Providers, as their name suggests, manage their customers’ information technology (IT) infrastructure and end-user-systems either remotely or on-site. They are employed to perform a defined set of day-to-day managed services usually within network and infrastructure management as well as security and monitoring. To perform these services, MSPs need human resources. Hence, in order to increase their revenue and support more clients MSPs need to grow.

A strong partner by your side to

Deliver to your needs

MSPs typically need skilled professionals from the following backgrounds:

  • IT Operations & Support Specialists
  • Network Engineering and Network Architecture
  • DevOps Engineering
  • Cloud Engineering and Cloud Architecture
  • Systems Engineering and Systems Architecture
  • Security Engineering and Security Architecture

All of these specializations are the core of our expertise. We have teams specializing in Network; Server, Cloud & DevOps; Security as well as IT Operations & Support. This is why we are the partner of choice for the MSP industry.

What you can expect from us as your

MSP Staffing Partner

At the beginning of any partnership stands a discovery meeting between the Managed Service Provider and their Franklin Fitch Account Manager. In this discovery meeting, we conduct an in-depth analysis of the MSPs current challenges and future goals. With that information we brief our resourcing teams who are then able to deliver matching profiles, through our extensive network and tried and tested search techniques, within a short amount of time. The dedicated Franklin Fitch account manager then continues to manage the whole process including applicant screenings, background checks, interview scheduling and contract negotiations.

Depending on your needs and goals we can also add value through the following: conducting a competitor analysis, mapping the market, reviewing hiring processes, job specification creation, employee retention as well as employer brand.

Managed Service Provider Report

Attract, Secure, Retain

As we approach 2024, the prospect of economic, political, and social instability still looms over our global communities. Staying abreast of market trends and continuously evolving to meet the needs of a changing landscape will be essential for success in the industry. Get more information or download our insights report for managed service providers and learn how to attract, secure and retain the best talent.

Included in this report: Comprehensive hiring process tips, salary and benefit benchmarking, talent retention guide.

More information
Attract, Secure, Retain

Managed Service Provider Report - Attract, Secure, Retain

Included in this report: Comprehensive hiring process tips, salary and benefit benchmarking, talent retention guide.

Attract, Secure, Retain - Managed Service Provider Insights Report

Challenges Managed Service Providers are facing in the United States

High need for growth

We get it, your business growth has a direct effect on your revenue generation. We have expert teams specialized in all your areas of expertise who can deliver matching talent within a heartbeat.


High employee turnover

We take a holistic approach to recruitment and staffing practices by acting as trusted advisors in all aspects of the hiring process, whether that’s process reviews, employer brand or employee retention advice, we’re here to help.

Unique Skillsets

We understand that combining a highly specialized technical skillset with customer facing soft skills like communications skills, initiative and a problem-solving attitude are a rare combination and we are confident we can help.

Delivering to budgets

We understand that MSPs are not only bound by their own budgets and margins but also by their customer’s. We work with you to find the right solution within any budget constraints.

Speed of hire

You have just onboarded a new client and the project requires more resources than initially planned? No problem, our extensive network and experience within IT Infrastructure niches allow us to tap into the talent pool at a moment’s notice.

Want to know how we can help in your case?

Submit your vacancy

Send us your vacancy and we will be in touch to discuss how we can support you.

Submit a Vacancy