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Attract, Secure, Retain

A personalized guide for the MSP industry.

Attract, Secure, Retain

Attract, Secure, Retain

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Attracting MSP Talent

Whilst skills shortages, company culture matching, willingness to work on-site, and meeting candidate salary expectations currently seem to be major challenges for the whole of the general IT and Technology sectors, Managed Service Providers are faced with additional challenges:

Benchmarking your Salaries

Salaries vary and depend on many factors such as job title, seniority and location. Across the locations our teams specialize in, we've seen variances in salary size from 7% to almost 40% higher than the national average in the United States. Salary or hourly pay is the second most important factor for candidates looking for a new position. Download the full report to see how you compare.

Benchmarking your Benefits

When considering a career move, people naturally want to know what's in it for them. In the race for the best talent out there your benefit offering needs to be competitive. With a sheer endless list of possibilities and limited resources it's difficult to know what benefits to focus on. We've conducted a survey with over 4,000 industry specialists to see what matters most when changing jobs and what counts when it comes to talent retention. Download our full report to benchmark your benefits.

Retaining MSP Talent

Top Benefits for Employee Retention in the USA

We’ve conducted a survey focussed on benefits that attract and retain IT Infrastructure talent within the USA and below you can find the top three benefits for employee retention. For the full lists of benefits that can help you attract and retain top talent, download our full attract, secure, retain - MSP insights report below.

Bonus Potential

While numerous elements contribute to job satisfaction, compensation plays a significant role in an individual's decision to stay with an organization. A competitive bonus structure not only acknowledges an employee's value to the company but also demonstrates a commitment to fair compensation for their contributions.

Medical Healthcare

 Providing access to quality healthcare coverage not only safeguards employees' well-being but also contributes significantly to their job satisfaction and loyalty to the organisation. In a country where healthcare costs can be exorbitant, offering comprehensive medical benefits can alleviate a significant financial burden for employees and their families.


In today's economic climate, job security isn't a given. The 401k plan can be a stabilizing force, offering a sense of assurance and a structured approach towards retirement readiness. It signifies an organization's holistic support towards its employees, acknowledging the importance of sustainable financial wellness beyond the realms of daily work.

Want to find out more?

Get in touch with our MSP industry experts today

  • hello@franklinfitch.com
  • TX +1 512 886 4700
  • MA +1 617 982 1050
    NY +1 212 970 7600
    GA +1 404 999 8004
  • Meridian Plaza,
    Suite 360
    1601 Rio Grande,
    TX 78701

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Enabling progress

If you liked our insights and would like to get some more information get in touch with our team today, to find out how we can enable your progress.