Opportunity awaits...

Service Desk Manager

  • US$12,000pa
  • Connecticut, United States
  • Permanent
Service Desk Manager opportunity with a leading Connecticut based Managed Service Provider.

This opportunity will see you take ownership of the Service Desk function, who have just completed a growth phase, meaning that the slate is clean, with the team's next evolution being the focus.

As the Service Desk Manager, you will lead the Service Desk Function to deliver strong and expectational client service and operational excellence!

Following a hybrid working schedule, you will be required on site 4 days a week, with 1 day working remotely.

Key responsibilities include, but not limited to:

- Focus on building long-lasting client relationships
- Make sure clients are happy and satisfied
- Help with scheduling and managing Reactive Service tickets
- Review team members' time entries and expense reports
- Identify clients’ needs and report to vCIO team
- Share client concerns with the management team
- Train new hires and identify ongoing training for current staff
- Participate in leadership training

If this opportunity is of interest, please apply with an up to date copy of your resume.
Jake Rickman Consultant - Cyber & Information Security