Opportunity awaits...

IT Operations Manager

  • US$100,000 to US$120,000pa
  • New Jersey, United States
  • Permanent
Are you looking for more of a senior management role? Interested in taking that next step in your career? This may be the right next step for you!

We are working with an exciting MSP at the moment that is looking for an IT Operations Manager to work as the leader of their helpdesk and dispatch teams. This person will manage both teams in a day-to-day and strategic capacity and strive to continuously improve this function within the organization.

The IT Operations Manager will come from an MSP background and understand the inner workings of an MSP and be able to ensure their teams are delivering well against SLAs and KPIs. This person will also be a part of the business-wide leadership team and have input and impact on wider business decisions across the organization.

- 5+ years of help desk or IT Operations leadership experience
- Ability to strategize and roadmap the team's direction
- MSP experience essential
- People Focused
- Previous technical experience; Windows Server, AD, Exchange, M365 & Azure

If you're interested in this role please apply!