Opportunity awaits...
IT Service Desk Analyst
ALJA001
- Negotiable
- Marietta, Georgia, United States
- Permanent
Job Title: Service Desk Analyst
Location: Marietta, GA (On-site)
We are currently working with a fast-growing IT services provider seeking a Service Desk Analyst to support end users with desktop, network, and application-related issues. This role is perfect for someone with strong technical skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Provide second line remote support across networking, Microsoft 365, Windows 10/11 and storage.
Manage and escalate tickets as needed.
Contribute to and maintain internal knowledge base.
Collaborate with senior tech teams and participate in on-call rotations.
What We’re Looking For:
2+ years in IT service desk and phone-based customer support
Working knowledge of Microsoft 365, Windows 10/11, and basic networking
Experience with ticketing systems (Autotask preferred)
Strong communication, multitasking, and organizational skills
Ability to work under pressure and meet performance goals
Bonus if you have:
Experience in a Managed Service Provider (MSP) environment
Microsoft certifications (e.g., MS-102)
Familiarity with Apple Business Manager or Google Workspace
Perks & Benefits:
Competitive salary + employer-contributed health benefits
Unlimited PTO
Company cell phone plan
Supportive, team-first culture with growth opportunities
An equal opportunity employer and welcome applicants from all backgrounds.
Apply today to join a high-impact team where your technical skills and customer service mindset make a real difference.
Location: Marietta, GA (On-site)
We are currently working with a fast-growing IT services provider seeking a Service Desk Analyst to support end users with desktop, network, and application-related issues. This role is perfect for someone with strong technical skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Provide second line remote support across networking, Microsoft 365, Windows 10/11 and storage.
Manage and escalate tickets as needed.
Contribute to and maintain internal knowledge base.
Collaborate with senior tech teams and participate in on-call rotations.
What We’re Looking For:
2+ years in IT service desk and phone-based customer support
Working knowledge of Microsoft 365, Windows 10/11, and basic networking
Experience with ticketing systems (Autotask preferred)
Strong communication, multitasking, and organizational skills
Ability to work under pressure and meet performance goals
Bonus if you have:
Experience in a Managed Service Provider (MSP) environment
Microsoft certifications (e.g., MS-102)
Familiarity with Apple Business Manager or Google Workspace
Perks & Benefits:
Competitive salary + employer-contributed health benefits
Unlimited PTO
Company cell phone plan
Supportive, team-first culture with growth opportunities
An equal opportunity employer and welcome applicants from all backgrounds.
Apply today to join a high-impact team where your technical skills and customer service mindset make a real difference.
Anthony Ham
Principal Consultant - Network & Server Infrastructure
