Opportunity awaits...
IT Support Specialist
BEWI30
- Negotiable
- Atlanta, Georgia, United States
- Contract
IT Support Specialist
Onsite- 5 days per week onsite
Atlanta, GA
6-month Contract + extensions
The Role
We’re looking for an IT Support Specialist to provide hands-on technical support to 200+ end users across North America. This role is a mix of desktop support, troubleshooting, and system administration, ensuring smooth IT operations in a Windows-heavy environment. You’ll play a key role in transitioning IT support from an offshore team, improving efficiencies, and supporting critical business applications.
Responsibilities
Provide onsite and remote IT support for end users across North America
Troubleshoot Windows & Mac OS, O365, Active Directory, and Windows Server issues
Manage and resolve tickets in Jira while optimizing workflows
Support Teams Rooms and AV equipment for meetings and conferences
Administer SharePoint, Exchange, and distribution lists
Monitor and improve wireless networking (Meraki) alongside the networking team
Identify and suggest process improvements to enhance IT operations
Assist with Okta user access and identity management (bonus - only basic skills)
Requirements
3+ years of IT support experience in a user-facing role
Strong troubleshooting skills in Windows OS, O365, Active Directory (Mac OS is a bonus)
Experience with ticketing systems (Jira is a bonus)
Familiarity with SharePoint administration and Teams Rooms support
Basic understanding of Meraki networking is a plus
Excellent communication skills and a problem-solving mindset
More Information
Be part of an IT transformation as the operation transitions from offshore support
Work with a collaborative team in a friendly and dynamic environment
Get exposure to modern IT tools and enterprise-level support
Interested? Apply now for early consideration!
Onsite- 5 days per week onsite
Atlanta, GA
6-month Contract + extensions
The Role
We’re looking for an IT Support Specialist to provide hands-on technical support to 200+ end users across North America. This role is a mix of desktop support, troubleshooting, and system administration, ensuring smooth IT operations in a Windows-heavy environment. You’ll play a key role in transitioning IT support from an offshore team, improving efficiencies, and supporting critical business applications.
Responsibilities
Provide onsite and remote IT support for end users across North America
Troubleshoot Windows & Mac OS, O365, Active Directory, and Windows Server issues
Manage and resolve tickets in Jira while optimizing workflows
Support Teams Rooms and AV equipment for meetings and conferences
Administer SharePoint, Exchange, and distribution lists
Monitor and improve wireless networking (Meraki) alongside the networking team
Identify and suggest process improvements to enhance IT operations
Assist with Okta user access and identity management (bonus - only basic skills)
Requirements
3+ years of IT support experience in a user-facing role
Strong troubleshooting skills in Windows OS, O365, Active Directory (Mac OS is a bonus)
Experience with ticketing systems (Jira is a bonus)
Familiarity with SharePoint administration and Teams Rooms support
Basic understanding of Meraki networking is a plus
Excellent communication skills and a problem-solving mindset
More Information
Be part of an IT transformation as the operation transitions from offshore support
Work with a collaborative team in a friendly and dynamic environment
Get exposure to modern IT tools and enterprise-level support
Interested? Apply now for early consideration!
Ben White
Senior Consultant - Contract USA
