Opportunity awaits...
IT Support Engineer, Boston, Massechusetts
PEBE001
- US$85,000pa
- Boston, Massachusetts, United States
- Permanent
About the Job
You will join the Information Technology Service and Support team, and help provide expert services to Fortune 500 companies, top 10 law firms in the US and government agencies around the world. This involves supporting expert consultants with their hardware and software needs, while helping to keep IT operations running smoothly.
What you’ll be doing
Level 2 technical support and troubleshooting for laptops, software applications, virtual machines, video conferencing, networks, and mobile devices, with the possibility of involvement in IT projects if assigned.
Manage and support Office 365 applications, including Outlook, Teams, SharePoint Online, and OneDrive, and maintaining active directory objects.
Deliver exceptional customer service and clear communication across in-person, Microsoft Teams, email, and phone interactions.
Create, update, and maintain knowledge base articles following Knowledge-Centered Service (KCS) methodology.
Image, configure, and deploy laptops and virtual machines, ensuring proper setup and functionality
Onboarding and mentoring junior team members
What you bring
Must haves
- 1 year minimum of relevant experience required (3-5 years preferred)
- Experience using Microsoft 365 applications, SCCM, and Active Directory
- Solid understanding of Intune, GoToAssist, SimpleHelp, TeamViewer, an ITIL aligned ticketing system, Unix, Linux, TCP/IP, DNS, DHCP desktop hardware or similar.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Motivation to learn new skills and technology
- Strong communication and interpersonal skills with a customer-first attitude.
Nice to haves
- Certifications such as VMware, networking and some knowledge of VoIP phone systems (e.g., Cisco) are helpful
- French language proficiency / being bilingual in any language
If you want to know more, send an email to p.bellerby@franklinfitch.com, or message me on linked in at: https://www.linkedin.com/in/peter-bellerby-a86597272/
If you’d like to browse some more IT roles in the Massachusetts area, check out our website at: https://www.franklinfitch.com/uk/
Or have a look at our LinkedIn at: https://www.linkedin.com/company/franklin-fitch/
You will join the Information Technology Service and Support team, and help provide expert services to Fortune 500 companies, top 10 law firms in the US and government agencies around the world. This involves supporting expert consultants with their hardware and software needs, while helping to keep IT operations running smoothly.
What you’ll be doing
Level 2 technical support and troubleshooting for laptops, software applications, virtual machines, video conferencing, networks, and mobile devices, with the possibility of involvement in IT projects if assigned.
Manage and support Office 365 applications, including Outlook, Teams, SharePoint Online, and OneDrive, and maintaining active directory objects.
Deliver exceptional customer service and clear communication across in-person, Microsoft Teams, email, and phone interactions.
Create, update, and maintain knowledge base articles following Knowledge-Centered Service (KCS) methodology.
Image, configure, and deploy laptops and virtual machines, ensuring proper setup and functionality
Onboarding and mentoring junior team members
What you bring
Must haves
- 1 year minimum of relevant experience required (3-5 years preferred)
- Experience using Microsoft 365 applications, SCCM, and Active Directory
- Solid understanding of Intune, GoToAssist, SimpleHelp, TeamViewer, an ITIL aligned ticketing system, Unix, Linux, TCP/IP, DNS, DHCP desktop hardware or similar.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Motivation to learn new skills and technology
- Strong communication and interpersonal skills with a customer-first attitude.
Nice to haves
- Certifications such as VMware, networking and some knowledge of VoIP phone systems (e.g., Cisco) are helpful
- French language proficiency / being bilingual in any language
If you want to know more, send an email to p.bellerby@franklinfitch.com, or message me on linked in at: https://www.linkedin.com/in/peter-bellerby-a86597272/
If you’d like to browse some more IT roles in the Massachusetts area, check out our website at: https://www.franklinfitch.com/uk/
Or have a look at our LinkedIn at: https://www.linkedin.com/company/franklin-fitch/
