Opportunity awaits...
Desktop Engineer
THAN1
- Negotiable
- Los Angeles, Los Angeles, United States
- Permanent
Desktop Analyst | Century City, Los Angeles – Onsite | $80k-95k
This is a 100% in-office role
Do you thrive in a fast-paced IT environment where your expertise directly supports high-performing legal professionals?
Are you ready to take ownership of advanced desktop in a firm that values innovation and collaboration?
About the Role
The Desktop Analyst provides advanced 2nd and 3rd level support across the firm and serves as a key member of the IT support team. You will play a key role in ensuring the stability and performance of desktop systems across the firm
Work Schedule: 8:30 AM – 4:30 PM
Location: Full-Time, in-office presence required (100%)
Responsibilities
- Install, configure and troubleshoot desktop and laptop hardware.
- Diagnose and resolve client – side network connectivity issues involving both physical components and software.
- Set up and maintain HP network-class printers, addressing configuration and operational issues.
- Resolve remote access problems related to hardware and software problems
- Configure and troubleshoot a variety of smartphone devices to ensure seamless integration with firm systems.
- Monitor the desktop ticket queue, respond promptly to user requests, and maintain communication throughout the resolution process in alignment with service level agreements.
- Facilitate audio-visual setups for meetings, including video conferencing, LCD projectors, laptops and live webcast configurations with AC and Conference Services teams.
The ideal candidate will need to have:
- Bachelor’s Degree (Preferred)
- Minimum of 5 years’ experience in desktop support within a professional service environment; prior experience in a law firm is highly desirable
- Familiarity with hardware including desktops, laptops, smartphones, HP printers and scanners
- Experience supporting Windows environments
- Experience using Office 365
- A strong knowledge of Active Directory
What you’ll get?
- Competitive Pay
- Professional Development
- Training and Mentoring
- Team Socials
- Bonus
This is a 100% in-office role
Do you thrive in a fast-paced IT environment where your expertise directly supports high-performing legal professionals?
Are you ready to take ownership of advanced desktop in a firm that values innovation and collaboration?
About the Role
The Desktop Analyst provides advanced 2nd and 3rd level support across the firm and serves as a key member of the IT support team. You will play a key role in ensuring the stability and performance of desktop systems across the firm
Work Schedule: 8:30 AM – 4:30 PM
Location: Full-Time, in-office presence required (100%)
Responsibilities
- Install, configure and troubleshoot desktop and laptop hardware.
- Diagnose and resolve client – side network connectivity issues involving both physical components and software.
- Set up and maintain HP network-class printers, addressing configuration and operational issues.
- Resolve remote access problems related to hardware and software problems
- Configure and troubleshoot a variety of smartphone devices to ensure seamless integration with firm systems.
- Monitor the desktop ticket queue, respond promptly to user requests, and maintain communication throughout the resolution process in alignment with service level agreements.
- Facilitate audio-visual setups for meetings, including video conferencing, LCD projectors, laptops and live webcast configurations with AC and Conference Services teams.
The ideal candidate will need to have:
- Bachelor’s Degree (Preferred)
- Minimum of 5 years’ experience in desktop support within a professional service environment; prior experience in a law firm is highly desirable
- Familiarity with hardware including desktops, laptops, smartphones, HP printers and scanners
- Experience supporting Windows environments
- Experience using Office 365
- A strong knowledge of Active Directory
What you’ll get?
- Competitive Pay
- Professional Development
- Training and Mentoring
- Team Socials
- Bonus
