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We have experienced remarkably high volatility over the past three years, including supply chain disruptions, historically high inflation, geopolitical unrest, and of course an unprecedented worldwide pandemic and the ensuing lockdowns.

It has never been more difficult for many business leaders and entrepreneurs to navigate this environment. Fortunately, new technological solutions are being developed in concert with these issues to support forward-thinking executives in positioning their firms to succeed in the tumultuous years to come.

Knowing the top tech trends expected for 2023 is probably the most important step you can take to make sure your company is prepared for near-term success. After all, if you don't start preparing your business for the newest technological advancements as soon as the year starts, you'll already be behind!

In light of this, let's examine some of the major technological trends for 2023 as identified by Gartner Research, and consider how you may use them to prepare your company for a better, more prosperous future.

1. Digital Immune System

The past few years have seen an unparalleled focus on risk, both in the physical and digital world. Cybersecurity concerns are increasingly acute, as data breaches and other cybersecurity concerns are becoming increasingly sophisticated.

Fortunately, methods for protecting against online criminals, spammers and other unwanted online pests are improving in sophistication as well. Through observation, automation and the latest developments in design, a robust digital immune system can significantly mitigate operational and security risks.

As the utility of these tools becomes more established, expect to hear many more questions about the health of your organization’s digital immune system in the year to come, and what you’re doing to strengthen and protect it.

2. Applied Observability

The 2010s saw an abundance of tools and methods of capturing more data than anyone knew what to do with. Thus, with seemingly endless quantities of client data now available, it’s likely that the next step will be toward creating new uses for data that’s been collected.

Applied Observability uses Artificial Intelligence to analyze and make recommendations for greater efficiency and accuracy based on an organization’s compiled data. It optimizes data implementation by placing more value on use of the right data at the right time for rapid response based on confirmed stakeholder actions, rather than intentions. This can lead to real-time operational improvement, and a tangible competitive advantage for your business.

3. AI Trust, Risk and Security Management (AI TRiSM)

We’ve all heard a lot about AI over the past several years, but believe it or not, many industries are still in the early stages of AI implementation.

With the focus on risk throughout every industry post-pandemic, it’s no surprise that AI Trust, Risk and Security Management (AI TRiSM) will be a major focal point in the tech space next year. AI TRiSM combines methods for explaining AI results, new models for active management of AI security, and controls for privacy and ethics issues, all in support of an organization’s governance, reliability, security, and overall health.

4. Industry Cloud Platforms

Cloud adoption has been a major component of digital transformation for over a decade, and 2023 will almost certainly prove to be another year for more sophisticated, industry and organization-specific cloud adoption strategies. By combining SaaS, PaaS and IaaS with customized functionality, Industry Cloud Platforms may prove to be the most consequential step toward cloud adoption to date.

5. Platform Engineering

As adoption grows and digital platforms mature, expect to see an increased emphasis on customization. That’s what platform engineering offers: a set of tools and capabilities that are developed and packed for ease-of-use. For development teams and end-users alike, this could mean increased productivity and simplified processes.

6. Wireless-Value Realization

We’re still only beginning to scratch the surface of the value gained by the integration of wireless technology through a broad, interconnected ecosystem.

In the coming years, we’ll see wireless endpoints that are able to sense, e-charge, locate and track people and things far behind traditional endpoint communication capabilities. Another step towards optimization of collected data, wireless-value realization networks provide real-time analytics and insights, as well as allowing systems to directly harvest network energy.

7. Superapps

Combining the features of an app, a platform and a digital ecosystem within a single application, superapps offer a platform from which third parties can develop and publish their own miniapps. An end user can activate micro or minapps within the superapp, allowing for a more personalized app experience.

8. Adaptive AI

Using real-time feedback to new data and goals, adaptive AI allows for quick adaptation to the constantly evolving needs of the real-world business landscape. The value provided by adaptive AI is apparent, but implementing these systems requires automated decision-making systems to be fully reengineered, which will have a dramatic impact on process architecture for many companies.

9. Metaverse

As noted above, you’re likely familiar with the term “metaverse” by now thanks to Mark Zuckerberg. However, if the lackluster performance of Meta’s stock is any indication, you’re one of the many who has yet to be sold on the benefits of the metaverse.

Regardless, metaverse technologies that allow for digital replication or enhancement of activities traditionally done in the physical world should certainly not be dismissed. There is far too much at stake, and the possibilities are far too intriguing for too many people to write off metaverse technologies quite yet, even if the pilot versions fail to impress.

10. Sustainable Technology

Until recently, the tech world has been single-mindedly fixated on boosting the power of new technologies. But as tech becomes increasingly integrated into every facet of our lives, we’re seeing new investments in energy efficient tech and tech that promotes sustainable practices.

Emissions management software and AI, traceability and analytics for energy efficiency are all allowing both developers to build sustainability-focused tech, and allowing business leaders to explore new markets and opportunities for sustainable growth.

Even though the split between women and men in the tech industry has become a lot more diverse, there is still an obvious divide. The main cause of this is a lack of diversity, awareness, and unconscious biases. The awareness of the IT profession among students and unconscious biases are just the start of a deep-rooted issue. This issue must be overcome before women's representation in software development teams can improve.  

Discussions about diversity in the IT industry, include the challenges to greater gender diversity, and how having role models, and support systems, and building both competence and confidence is vital for women to succeed in the tech industry.  

Role models 

The lack of role models is a key challenge that has to be focused on to increase the number of women in Tech. There are many successful and respected male software developers and men in IT. Seeing the lack of women makes one think, are there even actual career paths for women that will last 20 or 30 years? Especially when you look at company hierarchy, and how the amount of women in positions decreases drastically when moving higher up the cooperate ladder, it is shocking how few women you find. Archana Manjunatha, executive director and head of platform transformation and DBS Bank,  explains that it gets lonelier at the top because there are even fewer women as you climb the corporate ladder. Having more role models means that other females won't feel so lonely and don’t feel that they can’t do it. To some extent, it is hard to become what you cannot see. Because that is how people choose careers and paths – when they see somebody, then it's easier for them to say “I want to become like this person”.  

At the moment, when you think of an engineer or a similar role, most of the time you will think of a male in such positions. This mindset needs to be replaced with more female images so that women entering the industry are not deterred at all. However, even though this backward mindset is still very much present, there are a lot more movements and initiatives today to highlight female role models and encourage women to enter the IT industry.  

Another challenge is an unconscious bias that sets in early, where even primary school children view math and science-related fields as being more suited for men. Through changing education by families and schools, this mindset could be changed. A lot of people also identify the path to a tech career as exciting and sudden. This is because most people don’t think of this field from an early age. If it is implemented properly, it can become an extremely rewarding field for several women.  

Have support systems 

Another challenge for women is to thrive in their careers through the different life stages, where they have to juggle bringing up children and work, or even taking some time off for family before re-entering the workforce. Support systems in these instances will help women through these difficult stages. Most of the time, people are also very open to giving you the help and support that you need. Just have the courage to ask for it and you’d be surprised how much help you will be given. This will help you be able to not drop off entirely, but give you the opportunity to make a comeback at a certain point in time.  

Key elements to succeed 

Regardless of gender, it all comes down to competence and confidence. Building competence is extremely important, and with that competence comes confidence. When someone is an expert in a subject matter, the agenda is almost invisible at the table because people are listening to you for your expert opinions, and your knowledge in the area. In return, respect will be gained. This means that women still are encouraged to upskill themselves. Technology is constantly evolving. What may have gotten you into technology, will not be there the next day. So one always has to keep themselves up to date. The growth mindset and the ability to want to keep learning are very important in the IT industry.  

To show skills and benchmarks, certification can be completed which will help not only secure a position but also required to show your acquired skills.  

Opportunities  

Through the further integration of women into the tech industry, it is noted that there will not only be a more balanced gender representation in tech teams, but there will also be better delivery of code, products, and technology. We are definitely living in much better times, but there is still a long way to go. If there are only 20% of women are trying to solve the problem, it won't be solved or will take longer. The remaining 80% must become part of the solution. Otherwise, it's just women talking about needing equality and not taking any action.  

While challenges exist, many opportunities exist for women in the tech industry. It is understandable that a lot of women feel unsure about getting into the industry due to self-doubt. But instead of asking if you are smart enough, put in the hours, be willing to learn, really try, and give it a go! 

When you, as an IT leader, are able to foster innovation, it not only benefits IT itself, but the business it serves and you personally. It shows that you are an internal agent of change and a valuable asset. Companies that recognize this build their culture and processes in a way that encourages innovation. You have realized that waiting for prompting is not the right way to move forward.

Put simply, innovation is what your business needs to bridge the gap between where it is now and the future you envision in which it will thrive. So how can you encourage this innovation and drive it forward in the workplace? Below we give you some tips on how to do just that and increase the success of your teams and your company in the innovation process.

1. Define your definition of IT innovation and recognize the opportunities

First, you need to determine if there is a culture of innovation in your company. Whether your employees can come to you with new ideas or whether suggestions are perceived as annoying. When employees have the opportunity to innovate and contribute to your organization's mission and goals, their engagement increases. They feel part of a whole and see how their work advances the company. That's a great motivator.

But you can't just go to your employees with a vague idea to innovate. That's too broad a spectrum to give to anyone. You will not feel motivated or encouraged. Asking a team to innovate is like asking an athlete to play better. So if you want your employees to innovate and encourage that culture, you first need to define what IT innovation means for your business. It can be anything: the successful development, implementation, extension, or improvement of a technical process, a business process, or a software or hardware product. It can even revolve around cultural factors that reduce costs, increase productivity, increase the company's competitiveness or bring any other business benefit. As you may be able to tell, the range of IT innovations is very wide. So we encourage you to expand your goal and pitch this idea to your IT teams.

2. Know the difference between project management and research and development

IT projects are inherently very project management oriented. This means they are clearly defined by deadlines, specific cost estimates, deliverables, and calculated/expected returns on investment. However, with research and development, you cannot plan into your plan that the big discovery and breakthrough will happen on a specific day. Instead, the big breakthrough will come when it does, or possibly not at all. Therefore, it is difficult to calculate the return on investment for this type of project. As an IT executive, you must decide whether the project is worth investing in or whether you want to use project management techniques instead. 

3. Building an innovative/productive pipeline

Building an innovative culture is not only people-oriented but also process-oriented. You need to develop a formalized process that identifies, collects, evaluates, and implements innovative ideas. Without this process, great ideas and potential innovations die in the bud. It must also be recognized and understood that innovative ideas can come from many directions, e.g. B. from your employees, internal business partners, customers, suppliers, competitors, or through accidental discoveries. The reason it is important to define the most likely sources of innovative ideas is that you can develop idea-collection processes for each source.

4. Accept the unfair expectations of others of IT

Any software or service you develop will be compared to purchased software and services. It's not fair, but people do it anyway. Consequently, the evaluation of new processes and software must be done in this unfair sense and expectations must be set accordingly. Incorrect or excessive expectations can damage the IT team's overall reputation and make it difficult for the business to agree to fund the team's innovative ideas.

5. Note form and content

This doctrine states that all outcomes, no matter how large or small, must have both form and content. The shape means how it looks. The content is what it says or how it works. This applies to documents, systems, processes, and everything else that is shared with others. A form with no content is a new system that looks perfect but doesn't do what people want it to do. Content without form shows that the person or group delivering it offers too little and doesn't take pride in their work to make it look good. From the point of view of promoting innovation, all implemented ideas must follow this doctrine, otherwise, the new innovations will not be well received by your department and thus jeopardize your entire innovation goal.

6. Create a safe environment when innovation fails

When you are presented with an innovative idea, good or bad, commend the person's effort, interest, and initiative. When good ideas are presented, they are included in the aforementioned innovation pipeline. Less attractive ideas can become lessons in which you explain to the employee why they won't work and give them hints about which ideas are more likely to win. And should you approve an idea and allow the employee to spend time implementing it, and it fails, praise the effort and don't blame the employee, or they may never propose an innovative idea again.

But how do you get your employees to be creative, innovative, and risk-taking? And what exactly does it mean to be creative or innovative? These terms are thrown around so often that it can be difficult to keep track. As a result, many leaders don't know how best to encourage their employees to look at problems and processes differently. Here are some tricks to motivate your employees throughout the innovation process.

- Be clear about what you want

- Show employees that it's worth taking the risk

- Celebrate successes and learn from failures

- Provide mentoring and training

- Create a culture where people care about each other.

If you have experience in the IT industry or are new to this field and want to explore possible ideas, you can get in touch with us and have a confidential interview with one of our recruiters! If you are looking for new vacancies, follow the link to the current vacancies page. 

Over the years, as hybrid and remote work has increased, so has the proliferation of data. This is referred to as "data sprawl" where sensitive data and information is stored in different locations through the scattered and unmanaged use of cloud apps. It is said that one in five employees uses personal apps to create, share, store or upload sensitive data from work. That is far too much personal and sensitive data in different places, which is usually even forgotten by the user.

As apps, services, and tools that enable hybrid or remote working penetrate corporate networks, attackers are increasingly exploiting the numerous blind spots. However, there are some actions security teams can take to better understand this trend and mitigate the impact of data proliferation.

Understand the use of apps in the workplace

To properly understand and protect the flow of data, security teams need to know where the data resides and who can access it. When sensitive files are spread across different cloud platforms, visibility is not very possible. However, when the data is distributed across multiple external applications to share and store it, problems arise. It is therefore advantageous to store sensitive files centrally using special applications.

The average company uploads, shares and creates over 138 external apps in total as part of its daily work. Many of them have similar functions, which poses a great opportunity for cyber criminals and a major problem for security teams.

Capitalize on growing app usage

As the use of apps in the workplace increases, cybercriminals gain access to applications that are not as secure as others. They can easily disguise themselves as such applications and infiltrate systems, making it more difficult for security teams to catch them individually.

This happens more often than one might think. Microsoft recently endured an extensive security investigation after employees uploaded sensitive credentials to GitHub that gave attackers access to the company's internal systems. The information was linked to an official Microsoft tenant ID and could be used to access other points in Microsoft's internal system.

Even though incidents like these actively encourage companies to focus more on their security, which includes transparency and monitoring of data. But once a person has penetrated the systems, it may already be too late.

Industry control over data dissemination

When it comes to limiting the spread of data in the workplace, organizations can consider several variables to mitigate this issue. For example, the corporate finance sector is much more stringent in terms of security controls and regulations. This restricts the use of other external applications in the workplace.

In other sectors, it is more difficult to limit data proliferation due to remote companies and less stringent industry regulations. Retail workers, for example, regularly use a variety of cloud applications in the workplace. In fact, 40% of retail users upload data to personal apps. Not only in this sector, but in all industries, it is important for IT security teams take proactive measures to minimize the risk of data proliferation.

Data Spread Limitation Practices

With the right security strategies and policies in place, security teams can confidently leverage cloud services and hybrid workspaces without worrying about data proliferation. This will look different for each company depending on factors such as size, security maturity, and goals. However, some basic security best practices remain constant, including:

1. Use single sign-on (SSO) for internal applications.

This enables central user management and ensures that if employees leave the company, you have a central place to remove their access to any cloud resources containing sensitive company data.

2. Configure controls to restrict the movement of sensitive data

Implement app and instance-specific security controls to prevent users from storing sensitive data in unauthorized locations. For example, security controls should be able to distinguish between a user's personal Google Account and corporate Google Workspaces account and prevent users from uploading sensitive data to the former. Policies can be configured based on a user's device, location, or risk.

3. Monitoring risky user behavior

User behavior analysis can complement the security controls described above by identifying risky user behavior, e.g. B. A sudden increase in downloads from managed apps and app instances or uploads to unmanaged apps and app instances. This behavior can be used to identify areas where tighter controls are needed or users who need more training.

4. Train employees

With the right policies and controls in place, the next step is to effectively communicate those policies to employees. Work closely with Human Resources to make safety training a regular part of onboarding and annual training. Make sure your policies include threats from departing employees to ensure they don't upload company information to personal apps before they leave the company. This practice can pose a major threat to businesses, especially at a time when layoffs are on the rise.

With the shift to hybrid working, it is becoming increasingly difficult to protect data, especially when it comes to the increasing use of cloud applications. Enterprises' journey to the cloud must be accompanied by strict security policies and an appropriate security infrastructure to deal with the uncontrolled use of apps and the resulting massive data proliferation. Hybrid working will only succeed if organizations, and particularly their security teams, take a proactive approach to limit data proliferation.

If you're looking to hire your team to help you protect your security to limit data exposure for a growing company, we're trusted experts in the I.T Infrastructure industry so contact us to gain help hiring the best specialists in the field. Check out how to contact us today by clicking here

Today, cyberattacks are attempted every 40 seconds, and the number of ransomware attacks is increasing by 400% annually. That's why it's imperative that companies and businesses take cybersecurity very seriously. But have you checked off all the boxes on the checklist to make sure you are truly secure? Do you know which data assets/systems are most vulnerable, and do you know the potential financial cost of a security breach? These are questions that need to be asked in a business of any size. That's why every company should conduct an IT risk assessment. 

What is an IT risk assessment? 

A risk assessment is about identifying the threats to which your information systems, networks and data are exposed. By assessing the potential consequences a company could face, it is able to prepare in advance in the event of a security breach. These assessments should be conducted on a regular basis, such as annually or when the company experiences a major change.  

Cyber or IT risk can be defined as any risk of financial loss, disruption, or damage to an organization's reputation due to a failure of its information technology systems. Examples include theft of confidential information, hardware damage and resulting data loss, malware and viruses, compromised credentials, corporate website failure, and natural disasters that can damage servers. 

Why do you need to conduct an IT risk assessment? 

Smaller businesses in particular may think that conducting an IT risk assessment would be too big a task. But in reality, it is something that should not be missed. In order to ensure the well-being of a business, it is always good to take extra measures and make sure that it is protected. Some reasons to conduct a risk assessment are: 

- It gives you a detailed list of vulnerabilities that need more attention and resources.  

- It increases productivity because your security team can respond directly to problems, rather than just reacting to random issues that arise. Risk assessments also show you which areas your team should focus more on and which can be completed at a later date.  

- It improves communication across the organization because the security team has to interact more with other employees in different areas. Not only does this foster collaboration, but it also creates an understanding among other employees of the importance of cybersecurity and how they can contribute to security and compliance goals. 

How to conduct an IT risk assessment: a comprehensive overview

To start, you can conduct either a quantitative or qualitative risk assessment. However, it is most effective if you use both to achieve the best results.  

1. Identify and prioritise assets 

First, create a comprehensive list of all the company's information assets. This includes servers, customer data, sensitive documents, trade secrets, etc. As a technician, you must communicate effectively with upper management to determine which assets are important and which are not. After creating a list, gather all the necessary information about software, hardware, data and other relevant information for each asset. This will create a detailed list of all the items to focus on. 

2. Identify threats and vulnerabilities

A threat is something that can cause harm to your organization. There are 3 types of threats: 

- Natural disasters. 

Some natural disasters can destroy data, servers and devices. Pay attention to whether any of these risks apply to your assets and whether they need to be changed to ensure security.  

- Hardware failure 

No matter how large or small your business is, hardware failure should be considered. Make sure all assets are up to date and not at risk of crashing.  

- Malicious behavior 

Disruption, interception and impersonation can target your data and servers. Determine which areas are most at risk from outside malicious behavior. 

3. Analysis of technical and non-technical controls and determination of the probability of an incident. 

Technical controls include encryption, intrusion detection mechanisms, and identification/authentication solutions. Security policies, administrative measures, and physical/environmental mechanisms must also be analyzed and fall under non-technical controls.  These controls must be used to assess the possibility that a vulnerability can be exploited. This can be assessed using simple categories that rank the potential occurrence from high, medium, and low.  

Assessing the impact the threat could have also helps prioritize your security risks across teams. You are now able to delegate which issues require immediate action and which can wait until they are resolved. 

4. Design controls 

Once you have prioritized and detailed all of the potential risks, you can begin to create a plan to mitigate the most pressing risks. Senior management and IT should be heavily involved in this part of the assessment to ensure that the controls address the risks and align with the overall plan and goals of the organization. You may also need to engage professional services to develop a new set of controls. Don't be afraid to enlist the help of IT and security experts! 

5. Document the results 

Risk assessment reports can be very detailed and complex, or they can be a simple overview of risks and recommended controls. Ultimately, your report will reflect both your audience and your organization's information security posture. Documenting all findings and their analysis is intended for senior management to communicate the issues and methods to address them in a clear and concise manner.  

It should also be noted that a risk assessment as such should not be a one-time exercise, but an ongoing process. As your system environment changes, so do the chances for potential security breaches, data loss, etc. 

According to a report published by Dell Technologies and authored by the Institute For The Future (IFTF) and a panel of 20 tech, business and academic experts from around the world, states that 85 per cent of the jobs that will exist in 2030 haven't even been invented yet.

"The pace of change will be so rapid that people will learn 'in the moment' using new technologies such as augmented reality and virtual reality. The ability to gain new knowledge will be more valuable than the knowledge itself," Dell Technologies said in the report Given the rapid pace of change in the workplace, particularly when we consider all of the things that have changed over the last ten years, such as social media, artificial intelligence, and automation, it, it doesn’t seem an unlikely statistic.

The work human beings do will continue to shift as some jobs become obsolete and new jobs emerge as technological advancement will replace outdated positions and produce new ones that combine human and machine collaboration. Moreover, the expertise and skill set we'll require in the future varies greatly from those we currently require. Soft skills will grow in importance as the demand for the thing’s machines can’t do continues to increase. However, the ability to understand and work confidently with technology will still be critical.

With that in mind, here are four digital skills you need to cultivate to thrive in the new world of work:

Digital Literacy

Digital Literally refers to the abilities required to learn, function, and get around in an increasingly digital world. We are able to interact with technology effortlessly and confidently when we possess digital literacy skills. This entails abilities like:

● Keeping on top of emerging new technologies

● Understanding what tech is available and how it can be used

● Using digital devices, software, and applications – at work, in educational settings, and in our everyday lives

● Communicating, collaborating, and sharing information with other people using digital tools

● Staying safe and secure in a digital environment

Data Literacy

The fourth industrial revolution, which is presently underway, is characterised by numerous waves of new technologies that merge the digital and physical worlds. Consider the abundance of "smart" everyday items like watches and internet-connected thermostats that are available on the market.

Data literacy is one of the crucial talents we'll need in the future because all of that new technology is based on data.

A fundamental understanding of the significance of data and how to transform it into insights and value is known as data literacy. You'll need to be able to access the right data, work with it, interpret the results, share your findings with others, and, if required, challenge the data in a business setting.

Technical Skills

Today, "technical talents" encompasses a wide range of abilities; future employers won't just require IT and engineering expertise. A wide range of technical abilities remain of utmost value even as the nature of work changes and processes become more automated.

Technical skills are essentially the practical or physical abilities required to do a task successfully. Although it is true that coding, AI, data science, and IT skills are in high demand, there is a far wider market for these skills. Being a plumber requires technical expertise. The same is true for truck drivers, nurses, carpenters, and project managers.

As new technologies emerge, we will require increasingly specialised technical skills in every business. As a result, you should be ready to constantly learn and concentrate on your professional development through a combination of formal education, training, and on-the-job training.

Digital Threat Awareness

The world is becoming increasingly digital, and cybercriminals are becoming more sophisticated and smarter  This implies brand-new dangers that could significantly affect both our personal and professional lives.

Digital threat awareness refers to being aware of the risks associated with utilising digital devices and the internet, as well as having the tools necessary to protect your company and yourself.

Our digital fingerprints are bigger than ever since so many of our activities—from scheduling doctor visits to placing takeaway orders on Friday nights—take place online.

Digital threat awareness means understanding the biggest threats in our everyday lives, including:

● Digital addiction

● Online privacy and protecting your data

● Password protection

● Cyberbullying

● Digital impersonation

● Phishing

● Data breaches

● Malware, ransomware, and IoT attacks

In order to reduce the dangers posed by these cybersecurity threats, we should all strive to have healthy relationships with technology and educate people on how to get the most of technology without letting it take over our lives.

Artificial Intelligence (AI) has become an important aspect of the future. These days, it seems to be a topic that everyone is thinking about. Although this significant trend in technological advancement has been known to us for some time, we have recently noted that AI is becoming one of the most sought-after specialties among job seekers.

A decade ago, AI technology appeared like something out of science fiction; today, we unknowingly employ it in everyday activities like automation, facial and speech recognition, and intelligence research. According to data, during the past four years, the use of AI in several commercial areas has increased by 270 %.

The demand for artificial intelligence is being driven by the expansion of automation, 5G, databases, cloud computing, and a number of other factors. It is projected that AI's inclusion into cybersecurity services would be driven by its capacity to detect cyber risks.

But what will AI mean for the future of work? As computers and technology have evolved, this has been one of the most pressing questions.

Before we delve into the specific ways that AI will affect the future of employment, it's critical to define AI simply. Artificial intelligence is simply "the ability of a digital computer or computer-controlled robot to accomplish tasks often associated with intelligent beings," according to a simple definition. The word "AI" has evolved to refer to any developments in computing, systems, and technology that enable computer programmes to carry out activities or address issues that call for the kind of reasoning we associate with human intelligence, even picking up from prior experiences.

The Impact of AI in Information Technology

Many fundamental problems in the IT business are now being solved and optimised by new developments brought about by the digital transformation and the adoption of AI technology by many industries. Almost all technological applications, including information technology, are centred on artificial intelligence (AI). The load on developers has been lessened by the integration of AI systems by increasing productivity, increasing efficiency, and guaranteeing quality. Previously nearly impossible, the development and deployment of IT systems on a broad scale is now feasible thanks to AI's creation of sophisticated algorithmic functions.

More Secure Systems

When it comes to protecting confidential data of any kind, including financial and personal information, data security is crucial. Large volumes of consumer and strategic data are kept in storage by both public and commercial enterprises, and they must always be kept secure. Artificial intelligence can offer the necessary level of security to build a high-security layer inside all of these systems by utilising cutting-edge algorithms and machine learning. AI will assist in identifying potential risks and data breaches while also offering the necessary precautions and solutions to prevent any system flaws.

Enhanced Coding Productivity

In addition, artificial intelligence employs a number of algorithms that can directly assist programmers in finding and fixing software issues as well as in the authoring of code. In order to help engineers write clean, bug-free code, several forms of artificial intelligence have been developed to make suggestions. This has increased efficiency and productivity. The AI system will be able to make helpful suggestions by analysing the structure of the code, which will increase productivity overall and reduce downtime during production.

Increased Automation

The fact that much of the "legwork" can be completed with little to no human involvement is one of the main advantages of automation. IT organisations can greatly reduce the number of human hours spent on backend procedures by automating them with deep learning applications, which can provide significant cost benefits. The effectiveness of many AI-enabled techniques will also increase over time as their algorithms learn from their blunders.

Fraud Detection

Fraud detection has become considerably simpler for businesses thanks to modern technology. However, it has also increased the number of methods that fraudsters are committing fraud at the same time. For the majority of firms, identifying fraud will require a multi-layered strategy that often includes statistical data analysis and AI. Several Artificial intelligence tools are employed in the detection of fraud. One of these is machine learning, which is significantly more efficient than people at processing massive volumes of data.

Additionally, it may be made to improve over time in terms of speed and precision. By examining past data that featured comparable conditions, machine learning techniques will be able to spot patterns of fraudulent behaviour. The IT department will then use the synthesized data to take the appropriate action against these cyber criminals as well as build more effective preventive measures for the future.

Improved Quality Assurance

Using the appropriate tools during the development cycle is a key component of quality assurance. To put it another way, AI techniques can assist software engineers in using the appropriate tools to resolve various application defects and difficulties and automatically modify them throughout the development cycle.

Better Server Optimization

The hosting server is frequently inundated with millions of requests every day. When this occurs, the server must load any requested web pages from users. Some servers may become unresponsive and eventually slow down due to the constant barrage of requests. AI can assist with host service optimization to raise overall operations and customer satisfaction. AI will be employed more and more as IT needs grow, helping to meet workforce needs and facilitating a smoother transition between present business and technical operations.

Should Companies Implement AI?

Organizations can incorporate artificial intelligence into their processes in a variety of ways. To optimise the business's procedures is one of the most popular justifications. Let's take the example of using AI to automatically remind teams, clients, and departments. In addition to handling a wide range of tedious and repetitive duties that would otherwise take up a lot of people's time, it may also be used to monitor network traffic. They will then have more time and energy to devote to the more important facets of the company as a result of this.

The tailored customer experience that AI has to offer is another bonus for businesses looking to utilise it. This will cover everything from making recommendations to responding to inquiries, guiding customers toward items, and more. Businesses can also utilise AI to combine massive amounts of data, which can result in the discovery of strategic insights and business intelligence that might not have been made otherwise.

Will AI Replace IT?

One of the main reasons some businesses are hesitant to use artificial intelligence technology is that they worry that it will render a lot of employment outdated and irrelevant. These expressed worries that "robots" will replace people are not entirely unwarranted because some tasks are better performed by cutting-edge AI, especially when they call for the processing of large amounts of data.

However, when it comes to some particular tasks that require human intelligence and emotion, AI will not perform better than humans, contrary to what some people may believe. The backing of artificial intelligence by information technology is crucial for this reason. AI benefits the IT department in a variety of ways, not by replacing it.

In many areas of information technology, human input is necessary and cannot be substituted by artificial intelligence. Instead, businesses should concentrate on how IT specialists can use AI to increase their organization's overall effectiveness.

Microsoft launched Windows 11 on the 5^th of October 2021 as a free upgrade. Throughout the previous 3 months, I have had many interesting discussions with candidates on whether Windows 11 is as good as it has been made out to be. Throughout this article post, I will discuss some of the benefits and disadvantages of Windows 11 and everything you need to know to make the decision on whether it's time to upgrade.

Microsoft has made it clear that Windows 11 is available to all. There is no additional cost associated with installing Windows 11. However, it is not available to everyone because the update is only compatible with a Trusted Platform Module 2.0 and an Intel Core 8th generation processor that was released in 2017. As a result, most PCs older than four years will be unable to download the update. Since Windows 10 will only receive one upgrade per year until 2025, when it will be retired, this is a major issue for businesses using older technology. Companies have only three years to change their computer hardware as a result of this.

Despite the fact that the update is difficult to obtain, it has its advantages. For gamers, it features automatic HDR, which enhances the vibrancy of game pictures, and direct storage, which allows the graphic card and the Solid State Drive (SSD) to communicate more quickly.

Additionally, given Microsoft has chosen a new MacOS-style taskbar, it should be easier for MacOS users to navigate Windows 11. Unlike MacOS, which allows you to pin the task bar to any of the four corners of the screen, Windows 11 only allows you to pin it to the bottom, which could be inconvenient. Furthermore, customers have been perplexed by the fact that they are unable to see their live programmes on the task bar, making navigating more difficult.

As well as the new tool bar, Windows 11 will also come with a “Microsoft Chat” App, very similar to iMessage and Facetime from Apple. The Chat App uses the users Phone Number or Email-ID to enable the chat feature.

One of my favourite new features will be the various Window Sizes; by that, I mean that Windows 11 has "Snap Layouts" that allow you to have multiple applications or documents open on your screen at the same time. As someone who works in a second language, I find that online dictionaries are my closest friend. Having a dictionary and a document open on the same screen at the same time will help tremendously. Individuals will be able to get more work done as a result of this feature, as they will be able to view a greater variety of jobs they are working on.  Home office plays a key part in our working lives at the moment with not all of us having access to multiple screens, “Snap Layouts” provides us with an alternative. On the other hand, having more tabs open may lead to more distractions because you are not focused on a single job.

"Edge Browser" is the preferred browser for Windows 11. Sleeping tabs are available in this browser, allowing you to save memory and Central Processing Unit (CPU) usage. This means you have the ability to re-open the apps you had the previous time you turned on your computer. This has the advantage of allowing you to pick up just where we left off, but it also implies that if we want to start fresh the next day, we must ensure that all apps are closed at the end of the day.

I am really excited to be able to use the new Windows 11. I look forward to using the new taskbar, the “Snap Layouts” and the setting to have my last opened applications open again when I start in the morning. 

At nearly 18 months into the pandemic, numerous lockdowns, multiple vaccinees and a completely new way of working – it’s safe to say that the world has changed quite drastically.

Technology has been a huge enabler of this change. Microsoft’s Brad Smith said two years of digital transformation took place in the first two months of the pandemic.

As England emerges from lockdown with a promise of a return to “normality”, which of these tech innovations will stick?

Video calling

Perhaps the most notable “new tech” is the increased use of video calling, not only as a work tool, but also to stay connected to our loved ones. So much so that Zoom became a verb.

While Zoom-fatigue did hit hard and the thought of another virtual pub quiz is a little sickening, it’s clear that video calling is is a welcomed tool in the workplace, if not in our personal lives.

Unsurprisingly, in-person interactions with friends and family are preferred to virtual ones, but the use of Zoom, Teams and other video conferencing tools have facilitated the new era of flexible working. It’s safe to stay that Zoom is here to stay, whether we like it or not.

Cyber-security

Cyber-criminals have had a field day since the pandemic started. Businesses globally were forced to adopt a remote working model where employees were often working from personal PCs, laptops and phones with limited antivirus software.

The ever-growing amount of data breaches means an ever-growing demand for cyber-security professionals. The unemployment rate in cybersecurity has been at 0% since 2011, so the responsibility lies with businesses, organisations and educational programmes to upskill people in the skills needed to fill the gap.

There will always be people looking to exploit a situation. As users of tech, we must remain diligent to phishing attacks, while keeping our devices updated and secure.

Fitness and wellness apps

As gyms remained closed for large parts of the pandemic, people looked for new ways to remain fit and healthy. Apps such as Strava and Nike Run Club were downloaded in mass.

Strava went from just over 2 million sessions each week pre-pandemic, to over 6 million sessions by May 2020. This figure remained even with the reopening of gyms.

While the gym isn’t going anywhere yet, it’s clear that people’s exercise habits have changed. Perhaps it was the efficiency of a home workout vs going to the gym that has kept the momentum going.

Awareness around mental health rose in 2020 as months in lockdown took their toll. Mindfulness and meditation apps such as Calm, which raised new funding at a $2 billion valuation in December 2020, were downloaded globally to combat the lockdown-lows.

The fact that these apps have held on to their users throughout the past 18 months points to a shift in the way we manage our fitness and wellbeing.

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With so much uncertainty around what the immediate future will look like, it’s difficult to determine whether the tech we use today will be relevant tomorrow. Certain habits from the past 18 months were indeed welcomed and here to stay – many of which were enabled by technology.

written by Evangeline Hunt

Many people have been working remotely for over a year now. While it was initially seen as a temporary solution to lockdown, it is becoming clear that flexible working is here to stay.

For some organisations, the logistics of remote work was already set up. For others who previously had no remote workers, it was more of a challenge.

In this heavily candidate-driven market, employers need to offer flexible working to attract the best talent. Utilising IT Infrastructure can help businesses implement a successful remote working strategy, while also minimising security and cost issues associated with remote work. Below, we share our top tips on how this can be executed.

Keep security tight

Security threats are amplified when employees are working remotely. Networks operate from beyond the firewall, making them difficult to secure. Some employees are working from their personal devices, which may not have any kind of antivirus software installed.

According to CIO.com, 20% of organisations have fallen victim to a security breach since the start of the pandemic that was directly linked to remote working. An unsurprising statistic, given the new open-door that hackers were gifted with when people started working from home.

To prevent potential security threats, businesses will need to secure the infrastructure and software used by employees when working remotely. One way to do this is to use a centralised desktop environment through the cloud. Working inside a secure cloud environment means that all data remains within the cloud, reducing the chance of potential cyberattacks.

Invest in collaboration tools

Keeping employees connected while working remotely is essential for a happy and engaged workforce.  Remote work can sometimes feel lonely, so investing in a business-wide communication tool, such as Teams or Slack, makes collaboration easy and efficient.

Given that remote working is here to stay, scheduling time for virtual coffee breaks can help keep company culture thriving.

Offering a user-friendly way to work remotely is essential to ensure that employees can connect to IT resources when out of the office.

Using a cloud desktop rather than a virtual desktop infrastructure (VDI) means that a service provider will host your applications in the cloud, reducing any downtime from a weak network connection. A cloud desktop will make it easier for employees to access everything they need on any device, from any location.

Reduce unnecessary hardware using the cloud

Maintaining the hardware of remote employees can be a big challenge. If laptops need maintenance when employees are working from home, it can be difficult to facilitate this.

This goes hand in hand with IT issues in general – any form of hardware/software issue is more time consuming to solve remotely.

Employers can combat this by minimising the amount of physical equipment that their employees need to work from home. As previously mentioned, using a cloud desktop is an easy way for workers to access files and applications from their own devices, while still ensuring everything remains secure. The only resource needed to log onto a cloud desktop is a web browser, making it an accessible option for most.

Reducing the amount of hardware needed can also work to keep costs down. Trying to recreate the whole IT infrastructure of the office in each employee’s home can be costly. The cloud desktop will enable employees to access their workstations without the need for expensive equipment.

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The future of the office remaining relatively uncertain, but one thing that we can be sure about is that most employees are keen to keep some aspect of remote working in their schedule.

With the help of IT Infrastructure, businesses can successfully implement a productive remote working strategy to meet these needs, while remaining secure and cost-effective.

We partner with businesses globally to deliver top IT Infrastructure talent that is essential for enabling a post-covid workplace. Are you looking to grow your IT Infrastructure team? Get in touch today to find out how we can assist you!

written by Evangeline Hunt

The Internet of Things (IoT) is growing rapidly, as more and more devices become connected each year. IoT is powering many areas of our lives – from lightbulbs, wearable tech, to the creation of complex Smart Cities – automating day-to-day processes.

Besides consumer advances, IoT is becoming an essential component of successful and cost-effective business transformation.

Given the consistent growth of IoT, Business Wire predicts that the global IoT market will reach $1.1 trillion in revenue by 2024, with 80 billion connected devices.

How are we using IoT in our daily lives? And where do we expect it to take us looking forward?

What is IoT?

IoT is the connection of multiple appliances/objects to each other and the internet, which are monitored remotely. These devices are interconnected and track and receive data, which is then processed in the cloud.

A smart home is an example of IoT – appliances such as the thermostat, doorbell and security system can sense their surroundings and interact with one another, which can be monitored over a mobile app.

This involves complex communication between devices and accurate processing of data. Sensing devices are used to monitor things such as temperature, humidity and water level.

IoT in the world

Complex uses of IoT already exist in today’s world. Amazon’s fully automated supermarket where you can “just walk out” uses IoT technology to fully automate the whole shopping experience. You scan a barcode when you walk in and then there is no need to scan or pay for any items.

Smart Cities are being created across the globe, where IoT tech is used to monitor everything from traffic, recycling and energy use. Citizens interact with a smart city through their smartphones, connected cars and homes. The smart city can do things such as cut costs of energy, improve sustainability and manage traffic flows.

Like with many industries, the Covid pandemic highlighted the true potential of the IoT, as it was used for things such as enabling remote operations to manage distancing policies.

One example of this is the NFL, who used wearable connected sensors to manage the safe return of players and staff. Connected through IoT, these sensors provided real-time data on the movements of everyone in the stadium – meaning if someone tested positive for COVID-19, the data could determine who needed to isolate.

Potential problems

As with all growing technologies, there will always be potential problems and setbacks. IoT relies on a speedy and reliable connection as it often analyses data in real-time, meaning network issues can impact how well IoT performs.

As more and more devices are connected, some networks are unable to manage the increased traffic. The ability to scale as demand grows will be essential if businesses want to continue to digitally transform.

Perhaps the most obvious problem is the security issues that come with numerous connected devices. Poorly secured IoT devices are a common target of hackers, as one unsecured device can act as a portal to the whole network.

Organisations can manage this by delivering security functions through the cloud, to ensure that all devices will receive the same level of security.

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Looking forward, it’s clear that the potential of IoT is exponential. Smart living and smart cities are already embedded in society, and will only continue to grow.

Where else do you see IoT being utilized in the future?

written by Evangeline Hunt

Video calls and online chats are important social tools for many of us, so why not use them for business too? At a time when meeting face-to-face is being discouraged in a bid to contain the outbreak of Covid-19, many firms are doing just that and using virtual methods, such as video conference calls, to encourage business continuity.

In the recruitment business, interviews are key. They are the chance for candidates to meet their potential employer, get a feeling for the people and the business, and also to showcase who they are and what they can do. For employers, they are the chance to meet the potential employee, get a feeling of whether they would fit in with the office culture and obviously, to quiz them about their skills and experience. Doing this over the phone or by video link rather than face-to-face is a very different proposition.

Remote interviews can save time and stress

“Remote interviewing is nothing new,” says Steven Ewer, head of Franklin Fitch’s UK and US operations, adding that many of his clients have been using it for the initial interview stage for a long time. “Collaboration tools are so strong that actually there is no reason why the quality of your interview process needs to change.”

In reality, remote interviews can save time and stress both for the candidate and the company. Individuals need to set aside less time as they don’t have to travel and can fit a video call into a lunch break or even before work. Similarly, companies can schedule more interviews if they don’t need to spend time showing each person into the office.

That however, is a concern for some people. Steven says he has clients who are concerned that candidates want to see what the office environment is actually like and there is also the issue of how you check technology knowledge that would normally be tested in the confines of a controlled environment. In actual fact, he believes the company culture is the people and you can get a good feeling for that from a video call.

Treat it the same as any interview

“You need to treat a video interview in the same way you would a face-to-face interview,” says Steven, adding that many people forget they can be seen and can become easily distracted. He believes a video interview is preferable to a phone-only interview as it not only helps concentration and focus but you also get a better sense of the individual’s character. He does point out however, that it can be harder to gauge reaction and that body language is hyper-exaggerated on screen – not a big issue, but something to be aware of.

“And if you really want your candidates to see the office, the technology is there,” he says. “You can do virtual walkthroughs if you want and thanks to Google it is now even possible to see into buildings.”

“You don’t miss much by interviewing remotely,” he says. “It’s more of a mental issue.”

Companies need to adapt their hiring processes

Given the current situation – many European countries and much of the US is on lockdown and the majority of office-based staff are working from home, face-to-face interviews are a no go for the time being. Companies that want to hire – and there are still plenty of them – will have to change their recruitment processes and adapt.

There are signs this is already happening. Global downloads of business apps that facilitate remote interviews and working such as WeChat Work, Zoom, Microsoft Teams and Slack have risen nearly five-fold since the start of the year, according to data from app analytics firm Sensor Tower. In the first week of March there were 6.7 million new users across the App Store and Google Play, compared with 1.4 million in the first week of January.

So, gone are the days of being judged on your pre-interview handshake. Now, if you get it wrong, it’ll be the quality of the video backdrop that you’re remembered for. So don’t forget to move away from the drying washing!

We're still hiring

For anyone looking for a position in IT infrastructure or companies with roles to fill, we are still here and busy making the most of the technology on offer to continue hiring both for ourselves and clients as normal. Give us a call on 0203 696 7950 or email info@franklinfitch.com.

Remote interview advice for candidates:

1. Treat it like a face-to-face interview – it is no different
2. Don’t forget that you can be seen – your body language still needs to be positive
3. Practice beforehand. If necessary call a member of your family or a friend to check all your technology is working properly and you can be heard clearly. Provided you feel comfortable, use a headset as it usually makes for a clearer conversation
4. Make sure you have a neutral background, no drying washing etc.
5. Dress as you would for a face-to-face interview

Remote interview advice for interviewers:

1. Prepare in exactly the same way you would for any interview
2. Communicate openly and clearly – allow more time for candidates to move between questions
3. Make you start on time
4. Ensure there are no distractions
5. Emphasise the employer brand and take time to describe the company culture

by Claire Shoesmith

It’s official, the coronavirus is here. Yesterday the UK Prime Minister advised people to avoid non-essential travel and where possible to work from home to help slow the spread the of the Covid-19 virus that has already killed thousands of people around the world. Many European countries and parts of the US are already on lock-down. At Franklin Fitch we are heeding the advice and from today, most of us are working from home.

Thanks to technology such as Skype, Microsoft’s Teams and Zoom Video Communications, to name but a few, remote working is relatively simple. Provided you have access to a computer and an internet connection, most people can continue doing their job in the same way they would in an office. Meetings, document sharing and even interviews (we will return to this in a separate blog) can all be done remotely online – it just requires a bit more planning and perhaps a little more discipline from the individual workers to ensure they remain engaged and motivated.  

It's about collaboration and communication

Some companies had already made the decision for their employees to work remotely before yesterday’s announcement, but it was one that was not taken lightly at Franklin Fitch. Ultimately we are a business built on collaboration and communication, and while this can be successful at a distance, it is something that David Annable, the firm’s founder, believes is even better done face-to-face.

“We are all about collaborative working,” says David. “And what’s the easiest way to achieve that? – to sit at a desk with other people.” For him, there are huge benefits to sitting in an open-plan office surrounded by colleagues doing a similar job. As well as the collaborative aspect, he believes the learning and emotional support provided by nearby colleagues is very important.

“Being present in the office means you are more aware of what is going on with your colleagues and are able to see the visual clues to help you provide the right emotional support at the right time,” he says.

People can work just as well remotely

Still, the government advice is very clear and we fully support the move to reduce close contact in the office, especially when our employees can do their job just as well remotely. We will continue to offer the same level of training and support to our staff and engagement with our candidates and clients via email, phone and video conferencing.

For many, flexible working is nothing new – in fact, according to a study by business payment advisers Merchant Savvy, 61% of global companies already allow their staff to work remotely for at least some of their working week. But for those who usually travel into an office each day and not only enjoy the company of, but also learn from, the colleagues sitting around them, the isolation of home working can be difficult. We at Franklin Fitch are very aware of this and will be keeping in close contact with all our employees, candidates and clients to ensure that not only business continues as usual, but also that their health, both mental and physical, remains strong .

We are open for business

Contact us on 0203 696 7950 or email info@franklinfitch.com

by Claire Shoesmith

A new year, a new you, or so the saying goes. For some this will mean a new job, for others it will be new resolutions, but for the remainder, it will simply be a continuation of the same, picking up where they left off sometime before Christmas. Even if it’s the latter, there’s no room for complacency. The IT world is constantly changing, and so should you if you want to keep on top of your game and get the most out of 2020.

Whilst we at Franklin Fitch have many skills, unfortunately crystal-ball reading isn’t one of them. However, being involved in two of the fastest moving industries – IT Infrastructure and recruitment, we have no doubt that 2020 is set to be an exciting year. So, what do we expect the first year of the new decade to bring, and more importantly, what can you do to ensure you stay ahead?

Here we look at the five top trends we expect to be dominating the market over the next 12 months and how we believe you can use them to your advantage.

1. A tighter permanent recruitment market

There are several reasons for this: unemployment is at its lowest rate for more than 40 years (the latest figures from the UK’s Office of National Statistics (ONS) released in December show the unemployment rate fell to 3.8%, its lowest level since 1974) and the ongoing uncertainty surrounding Britain’s departure from the EU. The upcoming change to the IR35 legislation is also having an impact, but we will examine this in more detail in another article.

Finding individuals with the required skills and experience to fill roles in cutting-edge sectors, such as serverless and cloud technology, DevOps, containerisation, networking and cyber security has never been easy, but it’s now harder than ever. Not only are there not enough Britons out there seeking these positions, but we are now faced with a likely shortage of skilled migrant workers thanks to the uncertainty around Britain’s future immigration policy. While there is much talk of an Australian-style point-based system, which would allow those with the necessary skills to take these roles, David Annable, Franklin Fitch’s founder, says that all the uncertainty is reducing the attractiveness of the UK as a place for non-Britons to work.

While the tight market makes it more difficult for businesses looking to hire highly-skilled security architects, network engineers or chief information (security) officers, it is also an opportunity for the UK’s top technology talent. 

2. Higher salaries

The knock-on effect of a shortage of candidates is obviously an increase in salaries. With fewer people to fill the roles, particularly in the highly-skilled areas of networks, servers, security or data, it goes without saying that those individuals capable of doing the job will need to be paid more to attract them to, and keep them in, the role.  

3. Candidate-led hiring

Another feature of a tight employment market is that it places the power very firmly in the hands of the candidate. Employers will need to work harder to attract and retain the right people, says Annable.

Training and development will be key to ensuring employees remain engaged and hopefully prevent them being enticed away to other roles. In our 2019 Market and Skills Report, the opportunity to progress featured highly, just behind salary, in the rankings of what candidates consider to be most important when choosing a new job.

4. Increased focus on employee benefits, including flexibility

Getting the right work-life balance has long been a talking point. While no definitive solution to the age-old challenge has been found, organisations have become much more open to alternative ways of working, including flexible hours, job sharing and the option to work from home. This is understandably not an option for all roles, but in today’s tight job market, organisations are going to have to pay more attention to the requests of individual employees and seek to accommodate their demands to attract the top talent. Again this offers a great opportunity for job seekers.

5. Ongoing emphasis on diversity in the workplace

Improving diversity and inclusion is not just a box-ticking exercise. Organisations are at last starting to realise the benefits of a diverse workforce. According to the latest figures from the UK’s Office of National Statistics (ONS), just over half of the 6.5 million Britons working in professional occupations are women. While this is indeed progress, it has unfortunately not filtered through to the IT and telecommunications’ sectors, where the ratio is just one in six.

However, the IT sector fares better when it comes to ethnic diversity, with the latest ONS figures showing that of the 1.84 million professionals who work in science, engineering and technology, 85.1% are white, compared with 87.6% across the UK workforce as a whole.

While the debate rumbles on as to how to achieve increased diversity in gender, ability, ethnicity and sexual orientation, you can expect organisations to try their own variations of quotas and targets to help achieve their goal. For some individuals, this will be an opportunity.

To conclude, there is no doubt that the tight employment market offers highly-skilled IT candidates the chance to shine and move ahead of the curve, but they aren't the only ones. The market situation also creates a significant opportunity for recruiters to face up to the challenge of finding the right person for the right role in a market where organisations themselves are likely to struggle. 

If 2020 is looking like a good year for candidates, then it's also not looking too bad for recruiters.....

by Claire Shoesmith

Diversity and inclusion are very important topics for businesses across all industries. We want to shine a light on the topic specifically for those working within IT Infrastructure.

We’ve seen a lot of women in tech initiatives over the years yet still only 10% of participants in this market and skills report were female. Although we were hoping that this is not a representative number, day to day conversations with industry specialist show a similar result.

We are supporting events like CYBERWOMEN 2019 in Germany and hope that initiatives like these will give women and girls the confidence to take on a career in IT Infrastructure.

Although we are huge fans of initiatives encouraging women and girls in tech, we think that this is not enough. Diversity & Inclusion is not only about the female-male divide. It is about tackling biases based on gender, race, religion, ethnicity, disability, sexual preference and age (just to name a few) and ending discrimination completely.

We would like to provide a platform for those working within or interested in IT Infrastructure to share their experiences with us and to come up with possible solutions together.

We are conducting interviews with industry experts who are willing to give us their opinions and insights on diversity and inclusion within IT Infrastructure.

Interested? Contact Leonie Schaefer for more information +44 203 696 7950, l.schaefer@franklinfitch.com.