Opportunity awaits...

Third Line Support

  • £50,000pa
  • Not Specified, AnyWhere, Anywhere
  • Permanent
As a Third Line Support Engineer, you will be the escalation point for complex technical issues that cannot be resolved by first and second line support. You will be responsible for diagnosing and troubleshooting advanced IT problems, implementing solutions, and providing high-level support to our clients. Your expertise will play a crucial role in maintaining system stability and performance.

Key Responsibilities:

• Provide third line support for complex technical issues, ensuring timely and effective resolution.
• Diagnose and troubleshoot hardware and software problems across various platforms and environments.
• Collaborate with first- and second-line support teams to identify recurring issues and implement permanent solutions.
• Perform advanced system administration tasks, including server management, network configuration, and security updates.
• Conduct root cause analysis for critical incidents and develop strategies to prevent recurrence.
• Implement and maintain IT infrastructure, ensuring optimal performance and reliability.
• Create and maintain detailed documentation of incidents, solutions, and standard operating procedures.
• Provide guidance and mentorship to junior support staff, fostering a culture of continuous learning and improvement.
• Stay current with emerging technologies and industry best practices to enhance support capabilities.


• Experience working in an Managed Service Provider is preferable.
• 5+ years of experience in IT support, with at least 2 years in a third line support role.
• Strong proficiency in diagnosing and resolving hardware, software, and network issues.
• In-depth knowledge of operating systems (Windows, Linux), virtualisation technologies, and cloud platforms (Azure, AWS).
• Experience with Active Directory, Group Policy, DNS, DHCP, and other core network services.
• Familiarity with scripting languages (PowerShell, Python) for automation and task efficiency.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL) are highly desirable.

If you are a skilled Third Line Support Engineer with a passion for solving complex technical challenges, we want to hear from you. Please submit your CV detailing your experience and qualifications for this position.

Apply Now to join the team and contribute to delivering exceptional IT support and services to clients.
Emily Jones Research Consultant

Apply for this role

Site by Venn