Opportunity awaits...

Second Line Support

  • £40,000pa
  • Not Specified, AnyWhere, Anywhere
  • Permanent
Are you passionate about technology and love solving problems?

Do you thrive in a fast-paced environment and enjoy helping others?

If so, we have the perfect opportunity for you!

Key Responsibilities:

• Provide second-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Document all support activities, incidents, and solutions in the ticketing system.
• Assist with the setup, configuration, and maintenance of IT equipment and software.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.


• Proven experience in a similar IT support or help desk role.
• Strong knowledge of Windows operating systems, MS Office Suite, and common software applications.
• Familiarity with network protocols, hardware troubleshooting, and basic network configuration.
• Experience with Microsoft Azure, including setup, configuration, and management.
• Knowledge of firewall configurations and security best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, and Cisco Certified Network Associate (CCNA) are a plus.

Apply Today!
Emily Jones Research Consultant

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