Opportunity awaits...

1st Line Desktop Support

JAPL2
  • Negotiable
  • Edinburgh, Scotland, United Kingdom
  • Permanent
1st Line Desktop Support

Salary: £24k – £28K
Location: Edinburgh – Morrison Street. 5 days onsite.

What you will be doing
• An ambitious, sustainable and established law firm is seeking a 1st Line Onsite IT Service Desk Technician who would be to provide technical support to all users of the firms IT systems.
• As the first point of call, you will be recording, monitoring, diagnosing, resolving and escalating any technical problems which arise.
• You will also be involved in the IT installation and deployment service and provide instructions on how to use this technology effectively and effectively.

Required skills
• Windows Server Operating systems.
• Office 365.
• Active Dictionary.
• Intune.
• A high degree of technical competence.
• Impeccable inter-personal and communication skills.
• Exceptional customer service experience.
• An IT qualification or previous IT experience.

Preferred Skills
• Qualifications or experience in ITIL Foundation, Azure Fundamentals, iManage and Aderant.

Requirements
• Candidates must be available for interviews between the 23rd - 27th of September and specifically on either the 30th September or 1st of October.

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