IT Support Analyst

Are you an experienced IT Support Engineer that has worked in a cloud environment?

Do you have strong 365 and Azure experience?

Do you want to take a lead support role within a growing business?

We are working with a growing financial services firm that is seeking a standalone IT Support Engineer to join their New York office. The role will involve ensuring that end user computing, cloud services and business technology runs smoothly, that the end users understand how to operate applications effectively and efficiently and that proactive insights/suggestions for enhancements and improvements are made.

The successful IT Support Engineer will take complete IT ownership of the New York office within an international business, making key decisions and working with senior stakeholders.

What skills do you need?

- Exposure to supporting VIPs and senior leadership.
- Strong understanding using Microsoft Windows, Microsoft Office 365, Active Directory, SharePoint, OneDrive, Outlook, Teams.
- Desktop support experience at 1st and 2nd level.
- Knowledge and understanding of Azure & Intune.
- Experience using Jira ITSM tool preferred.
- Level 1 Networking Skills i.e., patch panels, TCP/IP, Printing, AV, etc.

Responsibilities include:

- Receive support calls and service request tickets from colleagues across the business.
- Provide first line support for all technology issues raised where possible, providing fixes or and training to other technical resolver groups (e.g. infrastructure, security, application support etc) where required.
- Identify systemic patterns that can be translated into system improvements or changes.
- Manage and take ownership of all scheduled activities (e.g. access control reviews, report generation) and report.
- The role is part of a Service Desk team and may require assisting the Infrastructure team on various end user administration activities including onboarding/offboarding, deskside troubleshooting, application deployments and security incidents.

Alongside a base salary of $125,000, this role offers fully paid benefits and unlimited time off. This role is based on-site in Manhattan, with the successful applicant attending the office 4 days a week.

This is a very exciting opportunity so if you're interested in the role, then apply today for immediate consideration!