Opportunity awaits...

Platform Support Manager

  • £60,000 to £75,000pa
  • G. London, United Kingdom
  • Permanent
Are you looking for a new challenge as an IT Leader?

Do you work at your best when you are in fast-paced, energetic environments?

Are you looking for a business that truly values your opinion and autonomy?

As a Platform Support Manager, you'll be the go-to person for all things related to platform support. Your primary mission will be to lead a team of skilled support specialists to provide unparalleled assistance to our clients. Your team of skilled support specialists will look up to you as a mentor and leader. As the Platform Support Manager, you'll take charge of their growth and development, fostering a culture of continuous improvement and collaboration. You'll inspire them to excel in their roles, providing constructive feedback and recognizing their achievements. Through regular training and skill enhancement initiatives, you'll ensure that the team stays up-to-date with the latest platform features, troubleshooting techniques, and best practices.

What you will be doing...
- Inspire, mentor, and guide your support team to foster a culture of excellence and continuous improvement. Your leadership will be the catalyst for our team's success.
- Deep dive into the intricacies of the platform and develop a comprehensive understanding. Your technical prowess will help you resolve complex issues and provide top-notch solutions.
- Be the voice of the customers within the organization. Understanding their needs and challenges will enable you to champion improvements and advocate for exceptional user experiences.
- Continuously evaluate support processes and implement strategic improvements to enhance efficiency and productivity, ensuring that we are always ahead of the curve.
- Work closely with cross-functional teams, including Development, Product Management, and Quality Assurance, to provide valuable insights and collaborate on resolving issues.

What you need...
- 3+ years in a Leadership role
- Experience working within an MSP environment
- Experience delivering operational projects across multi-site locations
- Knowledge and understanding of datacentre, computer and application environments
- Identifying and filling skill gaps identified within the team
- Monitor service levels to ensure they are exceeding standards set in SLAs
- Creating and Managing engineer KPis
- Work closely with Client Relationship team and Directors
- Managing and ITIL and ISO27001 certified environment
- Overseeing Triage, Alerts, Escalations, Dispatching
- Regular communication with clients and key internal stakeholders to report on progress and manage relationships both externally and internally

What you will get in return...
- Flexible working
- Benefit Hub
- 31 Days Annual Leave
- Private Health Insurance
- Pension
- Health Cash Plan
- Dedicated training platform for learning and development

If you are looking for the next step in your IT career, please apply below!

** Please Note My Client Cannot Offer VISA Sponsorship **
Heather Wilkins Consultant - Network & Server infrastructure

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