Opportunity awaits...

Field Engineer

  • £30,000 to £45,000pa
  • G. London, United Kingdom
  • Permanent
Are you looking for a new career opportunity in a Microsoft Gold Partner?

Seeking a role where every day presents new opportunities to excel, interact with diverse clients, and be at the forefront of IT innovation?

Eager to join a passionate team, where your expertise in IT solutions can make a real difference to clients in the financial sector?

This company is a dynamic, agile organization and a Microsoft Gold Partner, that thrives in cloud environments and are renowned for expertise in aiding financial institutions in their transformation and innovation journey, particularly in security-focused regulated sectors.

Role Overview:

We are seeking a Technical Support Field Agent located in the Greater London area with a diverse skill set spanning desktop, server, and cloud support. The ideal candidate will exhibit a fervent passion for technology, troubleshooting, continual learning, and knowledge sharing within the team. The role primarily entails on-site client support, with occasional assistance to the service desk team. Proximity to central London is essential for accessibility.

Key Responsibilities:

Candidates should possess prior experience in an IT Solution Provider or Managed Service Provider (MSP) setting.
Demonstrated proficiency in supporting and troubleshooting intricate IT environments.
A keen interest in exploring and understanding technology intricacies.
Ability to thrive in a fast-paced environment with competing demands.
Capacity for self-task management and openness to constructive feedback.
Strong client service ethos, adept at handling calls professionally and efficiently resolving time-sensitive issues, coupled with eagerness to enhance technical expertise.

Required Skills:

Minimum of 2 years' experience in 1st or 2nd Line roles within a service desk setting.
At least 1 year of field engineering experience across multiple client sites.
Solid knowledge of Windows Server, Virtual environments, MS Windows, Networking (LAN, WAN, VPN, and Wireless), Active Directory, and Antivirus solutions.
Proficiency in cloud-hosted O365 platforms and MS Exchange/Outlook management.
Familiarity with data backup methodologies including VEEAM and cloud-hosted services.
Proven troubleshooting skills in PC hardware/software domains.
A collaborative team player with exceptional communication and interpersonal skills, including a polished telephone demeanour.
Strong commitment to customer service excellence and meticulous attention to detail.
Capability to perform effectively under pressure and well-developed organizational abilities.

Primary Responsibilities:

Undertake travel to various client sites as required for on-site support, ranging from regular visits to ad-hoc assignments.
Establish and nurture robust relationships with stakeholders.
Serve as a brand ambassador, safeguarding and enhancing the company's reputation.
Maintain meticulous call records to ensure accurate system information is accessible to support personnel and account managers.
Deliver remote support via phone/email during periods away from client sites.
Adhere to escalation protocols as per guidelines.
Maintain a flexible and adaptive approach.
Collaborate with fellow support staff to cultivate site-specific knowledge and skills.

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