Service Desk Team Leader
Are you looking to develop your career towards IT management..? Do you have experience leading a service desk team..? Are you interested in training and developing your own support team..?
If the answer to the above is yes yes yes! then this may be the ideal opportunity for you!
My client is recruiting for a Service Desk Team leader who will act as a escalation point for 2nd and 3rd Line issues whilst managing a team of Service Desk Engineers. You will be supervising the day to day operations of the service desk team and you will be required to assist and support the team in all aspects of their operations.
As a senior member of the IT Support team, you will monitor the team’s performance, ensuring all SLAs are adhered to and issues documented in accordance with company requirements. You will produce reports for senior management in relation to the teams performance.
You will help up-skill the team, acting as a mentor, training and developing their skills to ensure the best possible service provided.
Required skills / experience
Excellent communication skills (written & verbal)
Proven experience managing a Service Desk
Networking Knowledge – DHCP, DNS & TCP/IP
Windows Servers and OS – Configuration & troubleshooting
Microsoft Exchange / Office 365
Citrix / Remote Support
ITIL based experience
basic virtualisation or cloud experience desirable
If you would like to know more about the role, please click to apply and a full job spec can be supplied.